Refunds & Returns
We know you will love ohGiGi as much as we do! We would love for you to keep coming back for more and tell your friends about us! But in the unlikely event something is not quite right and you have purchased it in the last 14 days, please email us at firstname.lastname@example.org.
While we respect the right for our customers to return product(s), we would love you to know that we are a small Melbourne based family operated brand and put a lot of love and effort into our products.
If there is something you are not happy about, please reach out and we will do our best to work with you individually on how we can make your product experience better as we do really want you to be 100% happy. Whether this might be to modify the flavour profile or happily custom design a flavour profile/ product(s) for your next order, we are here to help.
Incorrect or damaged products
Please inspect your order upon receiving it and if you have received an incorrect or damaged/ defective product(s) as a result of our error, please email us at email@example.com with your order number and let us know. We will be happy to replace the product(s) for you. Unfortunately we won’t be able to offer a refund or replacement on product(s) that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
Lost in transit
If your order has not arrived, please email us at firstname.lastname@example.org. We will investigate what has happened to your order, and resend it to you. Once your replacement has been resent, we will contact you with an updated tracking number. If your order has been lost in transit or if we are not able to deliver to your location, we will refund your order.