Refunds & Returns Policy

We know you will love ohGiGi as much as we do! We would love for you to keep coming back for more and tell your friends about us! But in the unlikely event something is not quite right and you have purchased it in the last 14 days, please email us at hello@ohgigi.co.

While we respect the right for our customers to return product(s), we would love you to know that we are a small Melbourne based family operated brand and put a lot of love and effort into our products.

If there is something you are not happy about, please reach out and we will do our best to work with you individually on how we can make your product experience better as we do really want you to be 100% happy. Whether this might be to modify the flavour profile or happily custom design a flavour profile/ product(s) for your next order, we are here to help.

Incorrect or damaged products

Please inspect your order upon receiving it and if you have received an incorrect or damaged/ defective product(s) as a result of our error, please email us at hello@ohgigi.co with your order number and let us know so we can evaluate the issue and make it right. We will be happy to replace the product(s) for you. Unfortunately we won’t be able to offer a refund or replacement on product(s) that are damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on product(s) that have been used, sale items or gift cards.

Lost in transit

If your order has not arrived, please email us at hello@ohgigi.co. We will investigate what has happened to your order, and resend it to you. Once your replacement has been resent, we will contact you with an updated tracking number. If your order has been lost in transit or if we are not able to deliver to your location, we will refund your order.

Shipping Cost

Please note that refunds for items will not include the shipping cost incurred during the initial purchase. This exclusion is due to the fact that shipping costs are non-refundable and are associated with the service provided by the shipping carrier, which is separate from the cost of the actual items purchased. We apologize for any inconvenience caused and appreciate your understanding in this matter. Should you have any further questions or concerns, please email us at hello@ohgigi.co. 

European Union 14-day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.