Refunds & Returns Policy
We hope you love ohGiGi® as much as we do. As a small Melbourne-based family business, we put a great deal of care, thought and intention into every product we create.
If there is an issue with your order, please contact us within 14 days of receiving your products by emailing hello@ohgigi.co and we’ll work with you to resolve it as quickly as possible.
Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival. If you have received an incorrect item, or your order arrives damaged or faulty due to our error, please contact us as soon as possible so we can assess the issue and make it right.
Need to Make a Change to Your Order?
We understand that sometimes mistakes happen or you may realise you’ve selected the wrong product. If you need to make a change to your order, please contact us as soon as possible at hello@ohgigi.co.
If your order hasn’t yet been packed or dispatched, we’ll do our best to update it for you. Once an order has been shipped or a product has been opened or used, changes or exchanges may not be possible.
As a small family business, we always aim to be as flexible and helpful as we can and will work with you wherever possible.
Refunds for Taste Preference, Personal Preference or Change of Mind
Because our products are personal care items and are often opened and used shortly after purchase, we are unable to offer refunds for:
- Taste or flavour preference
- Personal preference
- Change of mind
- Opened or used products
We understand that taste and flavour preferences are highly personal and that natural oral care products can feel different from regular products. For this reason, we encourage customers to carefully review product descriptions, ingredients and product information before purchasing.
Please note that refunds or exchanges are not available where a product has been purchased, opened or used and the request is based solely on taste, flavour preference, personal preference or change of mind.
Our Commitment
If something isn’t quite right, please reach out. While we may not always be able to offer a refund or replacement, we genuinely care about your experience and welcome your feedback. If you have any concerns, we’ll do our best to assist where possible.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law. Where a product is faulty, not of acceptable quality, not fit for its intended purpose, or does not match its description, you may be entitled to a repair, replacement or refund in accordance with your rights under the Australian Consumer Law.